Product Manager Reservations

THL - Rental Brands

2018 – 2020

Tourism Holdings Limited (THL) are the largest provider of holiday vehicles for rent and sale globally.

As the Product Manager for Reservations, I was responsible for the running and optimisation of the B2C and B2B booking websites. As a key revenue stream the role was focused heavily on improving the customer experience and increasing conversion.

I was also asked to lead the UX on projects for THL’s iconic New Zealand tourism brands, Kiwi Experience and the Discover Waitomo Group.

TOGO Fleet is the new technology platform on which THL operate their global rental business. My role here was to help bridge the gap between the development teams and the business needs, by providing user centric designs.